Service Manager

This position will be based in Springvale, Maine, and provide remote assistance to 2 full-time field service technicians responsible for servicing Access control, Fire, Burglary, & CCTV Systems. Our technicians also work on network-based systems, including IP video solutions, and network-based access control systems. Duties will include planning, organizing, and maintaining the schedule for all service appointments, and fielding all service calls from customers that occur during business hours. Additional responsibilities will include working with the 5 installation technicians on any install-to-service transitions, resolving customer complaints or concerns, and inventory management.

Essential job duties and responsibilities

-Plan, organize, manage schedules, and control all daily service appointments.

-Provide technical support, expertise, leadership, and accountability for all service technicians and customers.

-Supervise the performance of field service technicians and responds to issues in the field.

-Coordinate with all departments related to service work.

-Work with the installation team on install-to-service transitions.

-Follow up on customer satisfaction issues and find resolution.

-Maintain successful customer communications and enhance customer relationships.



-H.S. diploma or equivalent (required)

-State-issued driver’s license (required)

-3-5 years of experience as a field fire and security alarm technician (required)

-Ability to remotely troubleshoot any technical, electronic, or networking issues (required)

-Project management experience (preferred)

-An equivalent combination of education and experience will be considered

-Industry and manufacturer certifications are a plus

-Ability to obtain proficiency in industry-specific software

-Ability to establish and maintain strong working relationships with staff and customers

-Strong ability to multi-task and meet established deadlines

-Detail-oriented and strong organizational skills

-Excellent written and verbal communication skills



-Paid time off

-Health Insurance

-Dental Insurance

-Vision Insurance

-Life Insurance

-401 K/ 401K matching 

Those interested and meet the above conditions, click here to fill out the application form.